Welcome to the Wayne G. Basler Library at Northeast State Community College
To ensure that library materials remain available for all library users it is necessary for the Wayne G. Basler Library to pursue delinquent borrowers. When a student has been notified of overdue materials and has not returned the items, the library will encumber the student’s records and issue a bill. This means that to perform certain functions- such as registration, obtaining transcripts, etc.- the student must first contact the library to get the encumbrance released. The intent of the encumbrance is not to punish the student but to retrieve the materials so that others may use them. In the event the materials are lost, the library will require payment for the materials in order to release the encumbrance.
Payment is mandatory if a bill has gone to collections or has been written off.
It is very important that all library staff members recognize that dealing with students who have been placed on encumbrance requires diplomacy. Even though the student may be at fault, he/she should be treated with the utmost courtesy and restraint.
**When you are finished encumbering a patron, you must remember to SAVE!**
**ONLY delete Library holds! NEVER delete other departmental holds!**
Wayne G. Basler Library
2425 Highway 75
Blountville, TN 37617
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