Welcome to the Wayne G. Basler Library at Northeast State Community College
The Wayne G. Basler Library does not maintain a separate telephone reference department. The Librarian on reference duty provides limited telephone reference assistance with the understanding that needs of the in-house library patrons are first priority. Every attempt is made to provide the requested information within a reasonable amount of time.
Requests that would require extensive searching or an inordinate amount of time to fulfill are handled with the suggestion that the Librarian take the patron’s contact information and research the information and call the requester back or that the requester come to the library in person to pursue the information need.
Legal, Medical, and Tax information is not interpreted for callers.
Ready reference is a term describing a reference transaction that consists of a simple, uncomplicated request that can be answered quickly with a brief reply. An example would be a request for a telephone number or zip code.
Wayne G. Basler Library
2425 Highway 75
Blountville, TN 37617
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