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Policies and Procedures

Wayne G. Basler Library Policy and Procedures

Missing Issues/Claims/Replacements

It is the intent of the Wayne G. Basler Library to maintain a complete run of its periodicals subscriptions.  Monitoring of the periodicals collection during check-in and shelving alerts the library staff to issues that have not been received or are missing.  Prompt attention to the claims procedure helps to eliminate gaps in the holdings for a particular title.


  1. When checking in issues in the Library Management System, note any missing issues. Wait at least two weeks for weekly titles before claiming. Claim all other titles as soon as possible.
  2. Contact the subscription agency through the claiming feature on their website. Indicate the date, volume, and issue number of the missing title.
  3. If the title is direct, contact the publisher and request the issue.
  4. If the missing issue is not received within six weeks, contact the subscription agency or publisher again.
  5. If the issue cannot be replaced, change the status of the issue in the Library Management System from “late” to “missing”.